Hummingbird Creations

Terms and Conditions of Business

1. Our Products

1.1 Products are subject to availability. If we are unable to supply your chosen item we reserve the right to substitute a product of equivalent value, quality and colour with your approval.

1.2 If we are unable to provide your chosen item or a suitable substitution we will advise you as soon as possible and refund your payment in full within 7 days.

1.3 We may deliver some flowers in bud to increase vase life.

1.4 Wedding packages are priced for best seasonal availability, we will select the flowers for the package, taking into account bridal style & colours.


2. Prices

2.1 Prices quoted are valid at order placement time but for long delivery dates prices could change due to the nature of the product.  If we anticipate a price change we will let you know as soon as possible.  If the price is an increase which is greater than 25% then you have the option to cancel the order and a full refund of any monies paid to date will be made within 7 days.

2.2 For deliveries with a required date 7 days or less from the order date, full payment is required.

2.3 For deliveries with a required date more than 7 days from the order date a 25% deposit is required, full payment should be made 7 days before delivery.

2.4 For weddings a 25% deposit is required with the order, and full payment 1 month before delivery.


3. Orders / Payment

3.1 In order to fulfil your order we require all necessary fields contained within the order form to be completed with the relevant information. By submitting your order and payment details, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on our website.

3.2 We cannot accept orders from customers who are less than eighteen (18) years of age.

3.3. We accept payment in cash or by credit/debit card either in person or by phone.  Payments by cheque are not accepted.


4. Delivery

4.1 Delivery charges will be applicable within the specified area. If you request delivery to remote areas which are not normally delivered to you will be advised of any additional charges as soon as possible upon receipt of your Order Form.
Items can be collected from us with no delivery charge.

4.2 Should a timed delivery be requested we will endeavour to comply with the request but cannot be bound in any way to honour such a request.

4.3 Where incorrect personal and delivery details have been supplied problems or delays in delivery may result, therefore please ensure that you have included the full address details, of the intended recipient and your daytime telephone number or e-mail address so that we can notify you in the event that any delivery problems occur.

4.4 Whilst we will make every effort to ensure that delivery is made on the requested date you acknowledge that in very rare circumstances delivery on the requested terms will not be possible. In this event you will be given prior notice wherever possible and we shall either make alternative arrangements or shall refund your payment in full (as per 1.2).

4.5 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form. Should the recipient not be home we will attempt to deliver to a neighbour or post a card through the letterbox informing them that a delivery has been attempted.


 
5. Cancellation

5.1 Orders, except weddings, may be amended or cancelled up to 7 days before the intended delivery date and any monies paid will be refunded.  Orders, except weddings, cancelled 7 days or less than the delivery date must be paid for in full.  No refunds are given.

5.2 Orders for weddings may be cancelled up to 1 month before delivery when a full refund will be made.  Cancellation less than one month before delivery cannot be refunded.


6.General

6.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Site. Changes will be effective five hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

6.2 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

6.3 A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions, but this does not affect any right or remedy which exists under statute law.

6.4 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

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